Making Payments

Once your account is created through Matchbox Residential, you can log in to your account and set up online payments.

Online Payment Options

  1. Credit / Debit Card (convenience fee is 4.25% of payment amount)
  2. Checking/Savings ($2.60 convenience fee per transaction)

Matchbox Also Accepts

  1. Personal Check/Money Order/Cashier's Check
  2. Bank Bill Pay Check — monthly check payments to Matchbox set up through your bank. Checks submitted through Bill Pay are typically routed through the mail; Matchbox is not responsible for late payments due to postal delays.

Checks are processed by Chantilly Lockbox. Make checks payable to MATCHBOX REALTY and write your Name (Last, First), Unit Number, and Account Number on the memo.

Mail checks to:
MATCHBOX REALTY
PO BOX 222312
CHANTILLY, VA 20153-2312

Checks processed by Chantilly Lockbox are fee-free. Personal Check/Money Order/Cashier's Check accepted at the Matchbox office (Harrisonburg, VA) carry a $10.00 administrative fee; office check processing may take up to 5 business days.

Tenants are responsible for ensuring payments are received on time, regardless of method. To help avoid late fees, we strongly recommend enrolling in Auto Pay through the Tenant WebACCESS portal.