Welcome (Back) to Harrisonburg! How to Settle in and Save Your Security Deposit

Whether you're a freshman unpacking for the first time or a seasoned senior returning to your favorite off-campus spot, move-in season in Harrisonburg is a whirlwind. How you settle in now can save you serious stress (and cash) later, especially when it comes to your security deposit.

1. Know Your Lease & Local Rules

Virginia law gives landlords 45 days to return your security deposit after your lease ends, with an itemized list of deductions. Normal wear and tear (faded paint, lightly worn carpet) is fine, but nail holes, burned-out light bulbs, broken blinds, and unauthorized painting are on you. Want to paint or change locks? You'll need written permission from your portfolio manager first.

Matchbox's Welcome Guide is your cheat sheet for local ordinances, safety tips, and avoiding fees.

2. Clean Like Your Deposit Depends on It (Because It Does)

Cleaning fees can be charged if your unit isn't returned in move-in condition. Wipe down appliances regularly and keep bathroom fixtures clean to avoid mildew and buildup. Use vinegar and baking soda for natural cleaning, keep a move-out checklist from day one, and don't forget the inside of the microwave.

3. Maintenance Matters: How to Get Help Fast

Submit maintenance requests through your Tenant Access portal with clear details. Most requests are started within 1–2 business days, though HVAC and appliance issues may take longer. For emergencies, call 540-434-5150 ext. 7 after hours. Pet owners: crate your animals or keep them in a separate room during service visits to avoid a trip charge.

Get to know your home's filtration system and replace or clean filters monthly — it's your responsibility under the lease. Washable HVAC filters can be rinsed with water and mild soap; replaceable filters should match the same size and type; mini-split and PTAC filters are usually accessible from the front panel.

4. Harrisonburg Hacks: Local Life Beyond Campus

Local favorites for a coffee run or a visit from family: Pale Fire Brewing Co., BMC Bakes, Drifters Café, Illyra, and Local Chop House and Grill.

What This Means for You

• Read your lease and know your rights and responsibilities.
• Clean regularly and document your space.
• Submit maintenance requests early and clearly.
• Learn your HVAC filter type and clean it monthly.
• Respect your unit — and your neighbors.

If you ever have questions, concerns, or just want to say hi, our door's always open. Submit a maintenance request or explore our Welcome Guide.